©2019 by Cos Watercolours Ltd.

 

FAQS

The Answers You Need

Cos Watercolours is still growing but the satisfaction of our customers is still a priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

 

WHY ARE YOU ONLY SELLING INDIVIDUAL PANS?

Creating these paints is totally dependent on the amount of waste we manage to collect and process. We want this trial run of the online store to give as many people as possible a chance to try the paint. We are also thinking about the best way to package these paints for the environment. We're almost there, but we just want to be certain about our sustainable material decisions and hope you can understand that conscious choices can take time to get right.

Cos Watercolours also aims to reduce as much waste as possible in all areas of the business. We want to encourage the use of our half pans in your existing sets. We welcome your feedback so please do reach out to us on social media to let us know your thoughts.

WILL SETS BE AVAILABLE SOON?

YES! Please do keep an eye out for our bursts of energy on social media and any updates on this website. We hope this trial run goes well so we can offer more variety to the store in the near future. Subscribe in the box below and we'll let you know as soon as they're available! As usual, you'll need to be quick as all products are unique and limited edition.

WHERE CAN I DONATE MY MAKEUP?

Want to give your makeup a new life? Let us transform your waste into paint! Cos Watercolours is based in Portsmouth, UK. But, we're happy to receive mail from wherever you are!

Just send your package to:

Cos Watercolours

Young Innovators Hub

Portsmouth College

Tangier Road

PO3 6PZ

WHY DO YOUR HALF PANS LOOK DIFFERENT?

Each paint from Cos Watercolours has been handmade so some presentation may be imperfect. We try hard to avoid cracks appearing as much as possible when pouring, but this is sometimes unavoidable (but normal) with handmade paints. Due to the original properties of the makeup affecting the chemical composition of each paint, consistency in texture can also sometimes be difficult to achieve. This can also be because each pan has been 3D printed using PLA, a biodegradable alternative to plastic. We encourage users to return the pans back to us if it is not possible to reuse them so we can dispose of these correctly using an industrial composter at a nearby city.